Increase transparency of customer-owned materials
Equipment management as a history of products delivered to customers
Overview of equipment management features
Device-specific information at the push of a button
Device management is also helpful when it comes to Serial number items They are not “devices” in the classic sense, but for example:
• (Construction) machines
• Machine components
• expensive household appliances (e.g. stairlifts, elevators, locking systems)
Ticket system with connection to devices
You have delivered several machines to your customer, who is now reporting an incident. Create a ticket, select the device (here the machine) that concerns it and give the ticket to the responsible team, who can edit it on the smartphone or tablet. With the ticket, the sales force has access to all documentation as well as communications with the customer.
Feature overview
Import function for serial numbers via Excel, when you receive a list of serial numbers from an external source
List of all serial numbers with various search functions
Warranty or repair warranty information
Repair order for delivered devices
Return of devices
Integration with ticket management, e.g. for service or support
Bring your growing business processes into a digital home
work4all connect what belongs together: projects, customers, invoices, documents, articles, employees. Everything clearly integrated in one software system.
